Service Management(Yan Cloud) : Overview
Introducing Yan Cloud Service Management System
- Service Management
- Knowledge Management, combine with machine learning
- The Yan cloud provides a Chatbot that learn and create FAQ knowledge base
- Monitoring and Reporting of Service Level Management (SLAs)
Priority Hits
Response Compliance Rate
SLA Response Time
Resolve Compliance Rate
Resolve Compliance Rate
The YAN Cloud is highly configurable and let’s customer manage the service directory in the their language​. The YAN Cloud could be applied to the following:
- After-sale service management
- HR service Management
- Quality and issue analysis
- IT Service Management (ITSM)
- Business Process Management (BPM)
- Customer Support Ticketing
Ai – BPMÂ – COLLABORATION
User layer
User layer
Yan Cloud layer
Yan Cloud layer
Portal & Workstation
Universal Search
Personal Center
Service Catalog
Backlog
Knowledge Recommendation
Notification
Speech Recognition
Service Desk
i-Cust. Service
Knowledge Base
Online Cust. Service
Report Dashboard
Connection between User Front End and Function Backend
Service Management
Knowledge Management
Monitoring Management
Report Platform
Resource Management
API Platform
Universal Search
Service Catalogue
Service Desk
Service Category
Service Process
Knowledge Home
Recommendation Engine
Knowledge Graph
Machine Learning
Comments
Client
Monitoring of Rules Configuration
Dashboard Monitoring
Advance Warning
Output Interface
Dashboard
Standard Report
Customized Report
Customized Visual
Third party Visual Tool
Resource Inventory
Resource Planning
Training & Promotion
Performance & Assessment
Capability Model
Ticketing API
Knowledge API
Monitoring API
Reporting API
LDAP
Connection between Function Back End and Public Services
Tenant Management
Account Management
Organization Management
Roles Management
Permission Management
Message Customization
Ticket Customization
Globalization
LDAP
Connection between Public Services and Infrastructure
Cloud Server
RDB
Object Storage
Document Storage
Message Queueing
Radis Caching
Domain Control
Email Pushing
Containerization
Third-Party layer
Third-Party layer