Service Management : Overview

Response Compliance Rate

100%

Resolve Compliance Rate

100%

The YAN Cloud is a SaaS services provided by HAND for service management. Key modules include the following :

  • Service Management
  • Knowledge Management, combine with machine learning, The Yan cloud provides a Chatbot that learn and create FAQ knowledge base
  • Monitoring and Reporting of Service Level Management

Priority Hits

RESPONSE COMPLIANCE RATE

  • Qualified
  • Unqualified

RESOLVE COMPLIANCE RATE

  • Qualified
  • Unqualified

SLA rESPONSE tIME

  • Average
  • Standard

RESOLVE COMPLIANCE RATE

  • Average
  • Standard

The YAN Cloud is highly configurable and let’s customer manage the service directory in the their language​. The YAN Cloud could be applied to the following :

  • After-sale service management
  • HR service Management
  • Quality and problem analysis
  • IT Service Management (ITSM)

Ai – BPM – COLLABORATION

Service Receiver

CS/Service Desk

Service Team

Service Operation Team

Manager

Front End

Portal & Workstation

Universal Search

Personal Center

Service Catalog

Backlog

Knowledge Recommendation

Notification

Speech Recognition

Service Desk

i-Cust. Service

Knowledge Base

Online Cust. Service

Report Dashboard

Back End

Service Management

Knowledge Management

Monitoring Management

Report Platform

Resource Management

API Platform

Universal Search

Service Catalogue

Service Desk

Service Category

Service Process

Knowledge Home

Recommendation Engine

Knowledge Graph

Machine Learning

Comments

Client

Monitoring of Rules Configuration

Dashboard Monitoring

Advance Warning

Output Interface

Dashboard

Standard Report

Customized Report

Customized Visual

Third party Visual Tool

Resource Inventory

Resource Planning

Training & Promotion

Performance & Assessment

Capability Model

Ticketing API

Knowledge API

Monitoring API

Reporting API

LDAP

Public Service

Tenant Management

Account Management

Organization Management

Roles Management

Permission Management

Message Customization

Ticket Customization

Globalization

LDAP

Infrastructure

Cloud Server

RDB

Object Storage

Document Storage

Message Queueing

Radis Caching

Domain Control

Email Pushing

Containerization

Thrid-Party System

Call Center

Intelligent Cust. Service

Speech Recognition

Machine Learning

Intelligent Monitoring

Big Data Processing

For more information, talk to our expert.

Contact Us

Need more information? Talk to our expert.

Not readable? Change text. captcha txt

Start typing and press Enter to search