Service Management(Yan Cloud) : Overview

ITSM overview

Introducing Yan Cloud Service Management System

The YAN Cloud is an Intelligent Cloud Platform provided by HAND for Service Management. The product aims to provide efficient and low-cost operations, safe and rigorous knowledge management.
Key modules include the following:
  • Service Management
  • Knowledge Management, combine with machine learning
  • The Yan cloud provides a Chatbot that learn and create FAQ knowledge base
  • Monitoring and Reporting of Service Level Management (SLAs)

Priority Hits

100
Response Compliance Rate
100
Resolve Compliance Rate

Response Compliance Rate

SLA Response Time

Resolve Compliance Rate

Resolve Compliance Rate

The YAN Cloud is highly configurable and let’s customer manage the service directory in the their language​. The YAN Cloud could be applied to the following:

Ai – BPM – COLLABORATION

User layer

Service Receiver

CS/Service Desk

Service Team

Service Operation Team

Manager

Yan Cloud layer

Front End

Portal & Workstation

Universal Search

Personal Center

Service Catalog

Backlog

Knowledge Recommendation

Notification

Speech Recognition

Service Desk

i-Cust. Service

Knowledge Base

Online Cust. Service

Report Dashboard

Connection between User Front End and Function Backend

Back End

Service Management

Knowledge Management

Monitoring Management

Report Platform

Resource Management

API Platform

Universal Search

Service Catalogue

Service Desk

Service Category

Service Process

Knowledge Home

Recommendation Engine

Knowledge Graph

Machine Learning

Comments

Client

Monitoring of Rules Configuration

Dashboard Monitoring

Advance Warning

Output Interface

Dashboard

Standard Report

Customized Report

Customized Visual

Third party Visual Tool

Resource Inventory

Resource Planning

Training & Promotion

Performance & Assessment

Capability Model

Ticketing API

Knowledge API

Monitoring API

Reporting API

LDAP

Connection between Function Back End and Public Services

Public Service

Tenant Management

Account Management

Organization Management

Roles Management

Permission Management

Message Customization

Ticket Customization

Globalization

LDAP

Connection between Public Services and Infrastructure

Infrastructure

Cloud Server

RDB

Object Storage

Document Storage

Message Queueing

Radis Caching

Domain Control

Email Pushing

Containerization

Third-Party layer

Thrid-Party System

Call Center

Intelligent Cust. Service

Speech Recognition

Machine Learning

Intelligent Monitoring

Big Data Processing

For more information, talk to our expert.

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