Introducing Yan Cloud Service Management System

• Service Management
• Knowledge Management, combine with machine learning
• The Yan cloud provides a Chatbot that learn and create FAQ knowledge base
• Monitoring and Reporting of Service Level Management (SLAs)

The YAN Cloud is highly configurable and let’s customer manage the service directory in the their language​. The YAN Cloud could be applied to the following:

• After-sale service management
• HR service Management
• Quality and issue analysis
• IT Service Management (ITSM)
• Business Process Management (BPM)
• Customer Support Ticketing

Universal Search

Personal Center

Service Catalog

Backlog

Knowledge Recommendation

Notification

Speech Recognition

Service Desk

i-Cust. Service

Knowledge Base

Online Cust. Service

Report Dashboard

Service Management

Knowledge Management

Monitoring Management

Report Platform

Resource Management

API Platform

Universal Search

Service Catalogue

Service Desk

Service Category

Service Process

Knowledge Home

Recommendation Engine

Knowledge Graph

Machine Learning

Comments

Client

Monitoring of Rules Configuration

Dashboard Monitoring

Advance Warning

Output Interface

Dashboard

Standard Report

Customized Report

Customized Visual

Third party Visual Tool

Resource Inventory

Resource Planning

Training & Promotion

Performance & Assessment

Capability Model

Ticketing API

Knowledge API

Monitoring API

Reporting API

LDAP