Explore ERP Solutions For Enterprises In Singapore

Introducing YAN Cloud Service Management System

In today’s business landscape, it is more important than ever to have a solid enterprise resource planning (ERP) system in place. ERP software can help your company manage its resources more effectively and efficiently, making it is easier to achieve your goals. Consider YAN Cloud, an intelligent cloud platform provided by HAND for service management in Singapore.

Our ERP system offers a variety of solutions to streamline operations and equip businesses with safe, rigorous knowledge management. This cloud-based ERP software is composed with modules that can address specific areas of your enterprise in Singapore, including :

Service Management
Knowledge Management, combine with machine learning (ML)
The YAN Cloud, provides a chatbot that learn and create FAQ knowledge base
Monitoring and Reporting of Service Level Management (SLAs)

Priority Hits

As a trusted enterprise software provider in Singapore, we understand that there is no one-size-fits-all solution. This is why our cloud-based ERP software allows businesses to configure the system to meet their specific needs. Additionally, you are able to manage the service directory in your preferred language. The YAN Cloud could be applied to the following :

After-sale Service Management
HR Service Management
Quality and Issue Analysis
IT Service Management (ITSM)

AI – BPM – Collaboration

User Layer

Service Receiver
CS/Service Desk
Service Team
Service Operation Team
Manager

YAN Cloud Layer

Front End

Portal and Workstation	Backlog	Speech Recognition	Knowledge Base
Universal Search	Knowledge Recommendation	Service Desk	Online Cust. Service
Personal Center	Notification	i-Cust. Service	Report Dashboard
Service Catalogue

Connection Between Front End User and Backend Function

Backend

Service Management	Knowledge Management	Monitoring Management	Report Platform	Resource Management	API platform
Universal Search	Knowledge Home	Client	Dashboard	Resource Inventory	Ticketing API
Service Catalogue	Recommendation Engine	Monitoring of Rules Config.	Standard Report	Resource Planning	Knowledge APU
Service Desk	Knowledge Graph	Dashboard Monitoring	Customised Report	Training and Promotion	Monitoring API
Service Catagory	Machine Learning	Advance Warning	Customised Visual	Performance and Assessment	Reporting API
Service Process	Comments	Output Interface	Third Party Visual Tool	Capability Model	LDPA

Connection Between Function Backend and Public Services

Public Service

Tenant Management	Roles Management	Ticket Customisation
Account Management	Permission Management	Globalisation
Organisation Management	Message Customisation	LDPA

Connection Between Public Services and Infrastructure

Infrastructure

Cloud Server	Document Storage	Domain Control
RDB	Message Queueing	Email Pushing
Object Storage	Radis Caching	Containerisation

Third-Party Layer

Third-Party System

Call Center	Speech Recognition	Intelligent Monitoring
Intelligent Cust. Service	Machine Learning	Big Data Processing

For MORE information, talk to our expert.