HAND Application Management Services Support

HAND AMS BU has 600+ consultants working as the Global Delivery Center in China, USA, Europe, Japan and other South-east Asia countries. HAND AMS has successfully helped 150+ global customers to implement IT systems / establish global business processes / provide application support over 80 different countries across 6 continents.

HAND provides Global IT Operation & Support services

ENTERPRISE IT REQUIREMENT

SERVICE MANAGEMENT SYSTEM

CALL CENTER

Application

Regional

Hotline

Technical

Customized Support Service

  • Duty segregation
  • Solution rollout
  • Business optimization
  • Mass load
  • BPO
  • Program optimization

Customized Training Program

  • New function training
  • Configuration training
  • New technology training

Basic Support Service

  • Operation support
  • Business survey
  • Analysis survey
  • Design support
  • Implementation support
  • Batch load

Add-on Service

  • Process change
  • Enhancement
  • Software maintenance
  • Software upgrade
  • Installation refresh/archive

System

Advanced Support

  • Healthy checking
  • Defect resolve
  • Performance analysis
  • SLA report

Customization Service

  • Platform transfer
  • Optimization
  • Upgrade
  • System security
  • Segregation
  • Disaster recovery
  • Data archive

System Monitoring

  • Daily monitoring
  • System alert
  • Backend monitoring

Basic System Maintenance

  • Start/stop system
  • Transferring
  • Background job
  • Printing
  • System backup
  • Security
  • User maintenance
  • Table space
  • User manual

Infrastructure

Network

Hardware

Hosting

  • Server leasing
  • Server re-location

Global Support Center

  • 24/7 support
  • Multi-lingual support
  • Provide data, training, shared service center

Support Resource & Coverage

Core Support Management Team (Shanghai, China)

  • Global Governance Team

 

  • Information Security Team

 

  • ISO and Quality

 

  • ITSM Platform Team

 

  • Customer Care Team
ams-support-resource-and-coverage

A Support team with 1,500+ specialists based in HAND Campus in Shanghai

Oracle


SAP


       Global  Served by US, Europe, Singapore, Japan, India
China Mainland  Served by China Team
Project Dedicated  Customer Onsite Support

For more information, talk to our expert.

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