Application management and managed IT services play a vital role in keeping your business up and running . Never underestimate the importance of having a reliable IT infrastructure. Not only do you need the right tools and technology in place to run your business effectively, but you also need to have a reliable company who can manage and maintain them.

As a leading IT service management company, HAND Global Solutions has more than 600 consultants working at out Global Delivery Centres in China, USA, Europe, Japan and Southeast Asia. We pride ourselves on our ability to provide innovative IT solutions and application management and managed IT services that enable our clients to achieve their goals. HAND AMS has successfully helped over 150 global customers to implement IT systems, establish global business processes, and receive application support in over 80 different countries across 6 continents.

Get in touch with us now to find out more application management and managed IT services in Singapore.

Regional

Hotline

Technical

Customized Support Service

• Duty segregation
• Solution rollout
• Business optimization
• Mass load
• BPO
• Program optimization

Customized Training Program

• New function training
• Configuration training
• New technology training

Technical

• Operation support
• Basic support services
• Business survey
• Analysis survey
• Design support
• Implementation support
• Batch load

Add-on Service

• Process change
• Enhancement
• Software maintenance
• Software upgrade
• Installation refresh/archive

Advanced Support

• Healthy checking
• Defect resolve
• Performance analysis
• SLA report

Customization Service

• Platform transfer
• Optimization
• Upgrade
• System security
• Segregation
• Disaster recovery
• Data archive

System Monitoring

• Daily monitoring
• System alert
• Backend monitoring

Basic System Maintenance

• Start/stop system
• Transferring
• Background job
• Printing
• System backup
• Security
• User maintenance
• Table space
• User manual

Network

Hardware

Hosting

• Server leasing
• Server relocation

Global Support Center

• 24/7 support
• Multi-lingual support
• Provide data, training, shared service center

Core Support Management Team (Shanghai, China)

• Global Governance Team

• Information Security Team

• ISO and Quality

• ITSM Platform Team

• Customer Care Team

A Support team with over 1,500 specialists based in HAND Campus in Shanghai