Service Management (YAN Cloud)
Tools for productivity improvement
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Streamlines workflows and improves productivity,
enhancing digital service management
for enterprises
Introducing YAN Cloud by HAND, the SaaS platform designed to streamline service processes, enhance employee experience, and optimize service quality. YAN Cloud provides efficient operations, rigorous knowledge management, and key modules such as Service Management, Knowledge Management with machine learning, and a Chatbot that creates a FAQ knowledge base. Monitor and report Service Level Management (SLAs) for optimal service delivery.
Various Challenges In Service Operations
CHALLENGES
For Employees
For Service Teams
For Management Teams
YAN Cloud Offers A Range Of Application Modules
And Various Features To Improve Service Operations
APPLICATION MODULES AND FEATURES
IT Service Management
Intelligent Robot
Call Centre
Enterprise Service Management (Work Order and Service Request)
Ticket Management
Change Management
Incident Management
Service Request Management
SLA Management
Benefits For Service Management
BENEFITS
Faster Implementation
Simple and faster configuration with ready-made templates
Shorter implementation cycle
Lower Cost
Highly flexible configuration function
Reduces customization workload and implementation cost
User-Friendly
Internet-based and mobile-friendly interface
Real-time customer info/habit updates
Manageable anywhere and anytime
Less Tools
One-stop product and service
Complete product integration reduces integration cost and time
Strengthens data fusion
Closed Loop
Integrates services, operations, and automation
Covers functions of complaint management, ticket management, operation management, knowledge precipitation, and chatbot available
YAN Cloud is highly configurable and allows customers to manage the service directory in their language. It can be applied to a wide range of use cases, including after-sale service management, HR service management, quality and issue analysis, IT Service Management (ITSM), Business Process Management (BPM), and customer support ticketing.
AI – BPM – COLLABORATION
USER LAYER
Service Receiver
CS/Service Desk
Service Team
Service Operation Team
Manager
YAN CLOUD LAYER
Front End
Portal & Workstation
Search and Discovery
Universal Search
User Management
Personal Center
Communication and Support
Notification
Speech Recognition
Service Desk
i-Cust. Service
Online Cust. Service
Report Dashboard
Knowledge Management
Knowledge Recommendation
Knowledge Base
Application Management
Service Catalog
Backlog
Connection between User Interface and Application Backend
Back End
Service Management
Universal Search
Service Catalogue
Service Desk
Service Category
Service Process
Knowledge Management
Knowledge Home
Recommendation Engine
Knowledge Graph
Machine Learning
Comments
Monitoring Management
Client
Monitoring of Rules Configuration
Dashboard Monitoring
Advance Warning
Output Interface
Report Platform
Dashboard
Standard Report
Customized Report
Customized Visual
Third party Visual Tool
Resource Management
Resource Inventory
Resource Planning
Training & Promotion
Performance & Assessment
Capability Model
API Platform
Ticketing API
Knowledge API
Monitoring API
Reporting API
LDAP
Connection Between Function Back End And Public Services
Public Service
Tenant Management
Roles Management
Ticket Customization
Account Management
Permission Management
Globalization
Organization Management
Message Customization
LDAP
Connection Between Public Services And Infrastructure
Infrastructure
Cloud Server
Document Storage
Domain Control
RDB
Message Queueing
Email Pushing
Object Storage
Radis Caching
Containerization
Third-Party System
Call Center
Intelligent Cust. Service
Speech Recognition
Machine Learning
Intelligent Monitoring
Big Data Processing
Client feedback
YAN Cloud had replaced our traditional service model. The service process is more concise, the communication supports the mobile terminal and more convenient to use. At the same time, it seamlessly integrates with the OA system, the personnel information changes more efficiently, and the intelligent customer service provides us with 24 hours service to answer staff questions at any time.
Mr Wan
HR Manager of a Global Chemical Industry Company
YAN Cloud is a great IT service management platform, Hand team had implemented in more than 6000 of our chain shops worldwide, it greatly improved our customer service level by increasing problem resolution rate by 20%, releasing 15% of human resources and reducing incidence by 15%.
Global Retailer Chain Shop
YAN Cloud replaced the original ITSM tools, provides a unified service portal for all S company (China) users, and provides employees with convenient IT services.
Establish a more efficient and flexible work order management platform to follow up and process IT service work orders, and automatically dispatch orders according to the services selected by employees.
Establish a safe and rigorous CMDB library, which is strictly linked to employee service applications and expense items and helps IT to perform cost accounting.
Establish an employee satisfaction survey system, conduct statistics and supervision of service quality on satisfaction feedback, and improve user satisfaction.
Global Engineering & Technological Company
Contact us for further details about our YAN Cloud Service Management
Service Industry
Industry
Cross-border e-commerce
NetSuite supports the full process of cross-border e-commerce, including procurement, warehousing, sales, shipping and financial settlement, with global business and cross-border compliance, and seamless integration with e-commerce and logistics providers, and flexible order and logistics management.
Manufacturing
NetSuite offers automation of enterprise resource management, efficient production management in collaboration with MES, and intelligent manufacturing, and enables modernized group business process management and control, promoting refined financial accounting through business processes, resulting in true financial business integration.
High-tech
Optimize global operations through streamlined processes, advanced data analysis, and strengthened management. Implement multi-currency and multi-accounting information management systems, and manage intercompany transactions effectively through multi-dimensional financial analysis.
Pharmaceutical
Enhance visibility and transparency, streamline reporting and compliance processes, gain deeper operational insights, significantly decrease complexity, and maintain a competitive edge through agility.
Retail
Unify online and offline channels for a seamless new retail experience, consolidate operations, prioritize profits and customer satisfaction, and undertake digital transformation.
Professional Services
Optimize project management in the professional services industry through process and performance management, customer management and financial accounting control. Improve staff utilization, customer satisfaction, and provide quick, accurate data for decision making, all while ensuring global compliance.
